1. Introduction
OZ Gadget Hub (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, store, use, and share your personal information when you shop with us, browse our website, or interact with our customer service team.
2. Information We Collect
We may collect the following information when you visit our website or make a purchase:
- Personal details: Name, email address, phone number, delivery address, billing address
- Account information: Login details (if you create an account)
- Payment information: Credit/debit card details (processed securely via third-party payment gateways, we do not store your full card details)
- Order details: Purchase history, product preferences
- Website usage data: IP address, browser type, pages visited, time spent on site
- Communication history: Emails, chats, or calls with our customer support team
3. How We Collect Your Information
We collect personal information:
- Directly from you when you place an order, sign up for an account, or contact us
- Automatically when you browse our website through cookies and tracking tools
- From third-party services such as payment providers, shipping companies, and marketing platforms
4. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Provide customer service and handle returns/exchanges
- Send order updates, promotions, and newsletters (you can unsubscribe anytime)
- Improve our website, products, and shopping experience
- Detect and prevent fraudulent or suspicious activities
- Comply with legal and tax obligations
5. Disclosure of Your Information
We may share your personal information with:
- Payment processors (e.g., PayPal, Stripe)
- Shipping and courier services (e.g., Australia Post, courier companies)
- IT and website hosting providers
- Marketing platforms for email newsletters or advertising (only if you’ve opted in)
- Law enforcement or regulatory bodies if required by law
We do not sell your personal information to third parties.
6. Cookies & Tracking
OZ Gadgets Hub uses cookies and tracking technologies to:
- Remember your preferences and shopping cart contents
- Analyse website traffic and performance
- Deliver personalised advertising
You can disable cookies in your browser settings, but this may limit site functionality.
7. Data Storage & Security
We store your information in secure systems and take reasonable steps to protect it from unauthorised access, misuse, or loss.
Sensitive payment details are encrypted and processed via secure third-party payment gateways.
8. Overseas Data Transfers
Some service providers we use (such as payment gateways or email marketing platforms) may store or process your information overseas, including in the USA, EU, or Asia.
We take reasonable steps to ensure these providers comply with the Privacy Act 1988 (Cth).
9. Access & Correction
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct any inaccurate or outdated information
Requests can be made via the contact details below.
10. Complaints
If you have concerns about your privacy, you can contact us directly.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
11. Contact Us
Email: sales@ozgadgetshub.com.au
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.